Cancellation Policy

Last updated: October 29, 2026

This policy forms part of our Terms & Conditions and applies to every reservation with Prime Airport Parking Newark, operated by Prime Airport Parking LLC. All times refer to your planned arrival time at the lot, in local New Jersey time (Eastern Time).

1. Policy at a glance

2. Free cancellation & changes

You can cancel or change your reservation free of charge up to 1 hour before your planned arrival time. There are no cancellation or change fees, and because nothing is charged online, there is nothing to refund.

• You can change your dates and times or your vehicle details, subject to availability.
• Your new dates are priced at our flat daily rate (currently $8.99 per day plus 10% Booking fees and taxes) and paid at the lot, as usual. SUVs, minivans and pickup trucks pay their per-day oversize surcharge at the lot.
• The same rules apply to changed reservations as to new ones: online reservations must start at least 2 hours ahead, and online stays can be up to 60 days. For anything outside these limits, please call us.
• You can check the status of your reservation at any time on Manage Booking.

3. Changes within 1 hour of arrival

Online changes close 1 hour before your arrival time. If you need to cancel or change your plans inside that window, please call us on (862) 372-2652. Nothing is charged online, so a late cancellation costs you nothing, but letting us know helps us release your space for another traveler.

If you are simply running late, call us so that our team knows you are on your way.

4. No-shows

If you do not arrive and have not cancelled, your reservation is treated as a no-show and your space is released. Nothing is charged online, so you will not be billed.

Please cancel reservations you no longer need. If a guest has repeated no-shows, we may stop accepting online reservations from them; they can still reserve by calling us.

5. Late arrival, early & late returns

Your reserved daily rate applies to the dates in your reservation. Days outside your reserved dates are charged at $20 per day and paid at the lot.

• Late arrival. If you will arrive later than planned, call us on (862) 372-2652. If you know before your arrival time, change your reservation at Manage Booking (free up to 1 hour before arrival) so that it matches your stay. Days outside your reserved dates are charged at $20 per day.
• Early return. You can collect your vehicle at any time: once you have your bags, call (862) 372-2652, the shuttle picks you up, and you show your valet ticket to collect your car. Days outside your reserved dates are charged at $20 per day. If you know before you arrive that your trip will be shorter, change your pick-up date at Manage Booking (free up to 1 hour before arrival) so that your reservation matches your stay.
• Late return. If you collect your vehicle after your planned pick-up time, for example because of a delayed flight, each extra day is charged at $20 per day and paid at the lot when you collect your vehicle. Each started 24-hour period counts as a day, after a grace period of 1 hour.
• Longer stays. Online stays can be up to 60 days. If your trip runs longer, please call us.

6. Flight cancellations & severe weather

Before you drop off your car: if your flight is cancelled or delayed, or severe weather disrupts your travel, change or cancel your reservation free of charge up to 1 hour before arrival at Manage Booking, or call us at any time.

If you are already parked: your car stays with us until you return, and any days outside your reserved dates are charged at $20 per day. When you land, collect your luggage first, then call (862) 372-2652. The shuttle picks you up and brings you back to the lot, where you show your valet ticket to collect your car.

7. If we cancel your reservation

If we have to cancel your reservation, for example because circumstances beyond our control prevent us from providing the service, we will tell you as soon as possible and help you find new dates where we can. Because nothing is charged online, you will have nothing to pay.

8. How to cancel or change a reservation

The quickest way is online:

1. Go to Manage Booking.
2. Enter your booking number (it starts with PPE and is in your confirmation email) and the email address you reserved with.
3. Choose Cancel booking or Change dates and follow the steps.

You can also call us on (862) 372-2652 or Email Us. A cancellation takes effect when we receive it, so for last-minute changes please use Manage Booking or call us rather than emailing.

9. Contact us

Questions about cancelling or changing a reservation? We are here to help, 24/7.